Home Local Maryland Government Announcement Originally published July 07, 2012

Baltimore Gas and Electric Company Aggressively Working to Restore Remaining 9,100 Customers without Service Following Last Friday’s Severe Weather System and this Past Week’s Thunderstorm and High Temperatures

With the assistance of additional out-of-state utility workers, BGE continues to make significant progress with repairs that restore power to small groups of customers

With new round of severe weather forecasted for tonight and tomorrow, customers are advised to make preparations today in advance of possible new power outages


July 7, 2012 – Baltimore Gas and Electric Company (BGE) today announced that it has made significant progress restoring the customers affected by outages since last Friday’s derecho storm. There are now fewer than 9,100 customers without power, representing less than 1 percent of the total customers who experienced outages. While the priority remains customers who have been out the longest, the company is also addressing the approximately 96,000 additional outages related to heat and subsequent thunderstorms since last Friday. With the additional outages, the impact of recent weather conditions can be compared to hurricane-like conditions -- Hurricane Irene in 2011 resulted in almost 750,000 outages.

“We know we have customers who have been without power for several days and truly understand what a strain this is. We cannot and will not rest until we have restored their power,” said Jeannette Mills, vice president and chief customer officer for BGE. “Crews continue to work in the extreme heat and difficult conditions to restore power and we are grateful for the support our customers are giving them when they see them at work in their neighborhoods.”

Along with BGE’s 2,900 personnel, more than 1,800 out-of-state utility workers have now joined the restoration effort, bringing the total field storm response team to 4,700. There are approximately 2,500 utility vehicles involved in the restoration effort, supporting the work to repair lines and equipment to ultimately restore the remaining customers without power.

Preliminary reports estimate hundreds of thousands of pieces of equipment have left BGE’s warehouses to repair the company’s 9,406 circuit miles of overhead distribution lines and 244 substations where necessary. Crews are currently using thousands of utility vehicles to transport and utilize these materials, including wire, wire connectors, utility poles, cross arms, transformers and fuses throughout nine counties in central Maryland and Baltimore City.

“We want to remind customers that if their neighbors have all been restored and they are still without power, please call 1-877-778-2222 to let us know,” said Mills. “There may be an additional issue that we need to repair; calling BGE in these situations is the best way to make sure we are aware of it.”

Customers are also asked to take safety precautions as extreme temperatures are expected to continue throughout the region for the remainder of the weekend. Any customer without power should consider visiting one of the several cooling centers located throughout the state. More information regarding specific locations is available on the Maryland Emergency Management Agency’s (MEMA) website and on

In addition, customers should check on any neighbors who do not have power, especially the elderly, families with infants and children and people with chronic medical conditions that make them more susceptible to heat stress. All customers should continue to avoid contact with any downed wires and report them immediately by calling.

BGE remains committed to updating its website with the general locations of the daily restoration work. For further details regarding BGE’s restoration progress, as well as more information on heat safety and storm preparation, visit, Twitter, YouTube, Facebook and Flickr.

As a reminder, BGE customers who may be elderly, handicapped or dependent on electricity for medical equipment, should always have alternate arrangements in place should they experience an extended power outage. Customers using a generator should follow manufacturer instructions and be sure to locate generators in well-ventilated areas.

BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider with approximately $33 billion in annual revenues. Like us on Facebook and follow us on Twitter, YouTube and Flickr.