Many children across the U.S. woke up Christmas morning to find that Santa never made it to their chimney with certain packages shipped via the nation’s two largest private mail carriers.
United Parcel Service and FedEx took the blame for thousands of unhappy faces on Dec. 25 after icy weather and power outages slammed areas from Michigan to Maine, and both carriers experienced an uptick in demand.
“UPS experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible,” the company said in a Dec. 26 statement. “UPS has resumed normally scheduled service on Dec. 26.”
FedEx warned that Dec. 23 would be the last day to carry a promise of pre-Christmas delivery for FedEx Express service. Still, hundreds of disgruntled customers took to the company’s social media outlets with fierce criticism about its failure to follow through on promised delivery times.
By Dec. 26, Twitter hash tags comparing FedEx to “The Grinch Who Stole Christmas” were in full effect.
“I ordered a package for my 90-year-old mother on Dec. 18,” said one customer, Mary Stein. “I paid extra for the two-day delivery, guaranteed to be here by Dec. 20th. It has been “on the truck” four times now, according to the tracking log but still not delivered to my house 20 miles away from the facility.”
“If I pay for a service then I expect it. If not then don’t offer it,” said Casey Smith DeArmitt, a Franklin, Ind. resident. “It’s not a lack of planning if they say they can get something to you by a certain date.”
Despite the negative comments, some loyal fans of FedEx defended the company’s work.
“FedEx did an excellent job in delivering all of my packages on time. Some people, however, want to blame FedEx, but it’s really the shipper that delays the shipment,” said Carol Owens, a New Orleans resident.
Customers wishing to track the location of their UPS package can enter the tracking number on the company’s website. The same can be done with items mailed via FedEx, which like UPS, said it has returned to normal service.