Home Local Maryland Government Announcement Originally published December 08, 2013

BGE Continues to Monitor the Impact of Winter Storm Conditions; Crews Poised to Respond to Weather-Related Outages

BGE Continues to Monitor the Impact of Winter Storm Conditions on its Distribution System and

Crews Are Poised to Respond to Weather-Related Outages

BGE advises that heavy snow and hazardous road conditions could delay restoration efforts

Company reminds customers to report outages at 877.778.2222 or through a mobile device at

Dec. 8, 2013 – As snow begins to fall across Baltimore Gas and Electric Company (BGE)’s central Maryland service area, the company is closely monitoring the impact of the winter weather conditions on its distribution system and has field crews poised to respond to weather-related power outages, should they occur. The company reminds customers to report power outages and downed wires to BGE at 877.778.2222. Customers are also able to report power outages from mobile phones and devices through the mobile website at

“BGE continues to monitor the impact of today’s winter storm conditions on our distribution system and we have more than 1,100 employees and field crews poised and ready to respond to weather-related power outages and downed power lines, should they occur,” said Carol Dodson, vice president and chief customer officer for BGE. “The current snow and forecasted ice has the potential to coat trees and tree limbs, which may then fall onto power lines and other electric delivery equipment, which could cause power outages. Customers should be prepared for the possibility of extended power outages in the event that the snowfall causes treacherous road conditions, which may delay crew travel and restoration times. We appreciate our customers’ efforts to prepare in advance for adverse weather and to assist BGE in identifying and reporting outages and downed wires and thank them in advance for their patience while crews work safely to restore service.”

Customers should visit BGE’s online Storm Center for important information on how to stay safe during and after a storm. As a reminder, BGE customers who may be elderly, disabled or dependent on electricity for medical equipment (Customers with Special Needs), should always have alternate arrangements in place should they experience an extended power outage. Restoration updates can be found on BGE’s enhanced power outage map, which is available through the mobile and full websites and provides the general location and status of current electric power outages in BGE’s service area. Customers can view affected area(s), the number of customers affected by an outage, estimated time of restoration, if available, and the status of the field crew assigned to repair the issue. Customers can also stay informed by visiting BGE’s social media sites Twitter and Facebook.

BGE's restoration priorities are public safety issues and critical facilities such as 911 centers, hospitals and water/sewage treatment centers. Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible.

BGE encourages its customers to proactively prepare for severe weather and the possibility of power outages and to take steps to ensure the safety of their families and property during service interruptions by taking the following steps:

·      Stay informed – Be aware of changing weather conditions and plan ahead. Have a battery-powered radio with a weather band so you can hear emergency information when the power is out.

·      Make a plan – Discuss and document an emergency plan with those in your care. Develop a family emergency plan that includes alternative arrangements should the need arise to leave your home. Make provisions for special needs of any family member such as the elderly, disabled, medically affected or infants. If you are dependent on electric-powered medical equipment, you are encouraged to seek alternate arrangements in the event that your electric service is interrupted.

·      Make a list of emergency phone numbers (including 877.778.2222 to report an outage or a downed wire to BGE) and keep a personal telephone book and one corded phone or a cell phone on hand.

·      Build an emergency kit – Keep enough emergency supplies on hand for you and those in your care. Remember supplies for children, those with special needs and pets.

·      Keep the following items readily available:

o   Flashlights – not candles

o   Fresh batteries

o   Battery-operated clock radio

o   Corded telephone

o   Fully charged cell phone

o   Non-perishable foods

o   Water – one gallon of water per person per day for at least three days for drinking and sanitation

o   First aid kit

o   Local maps

o   Blankets

Customers also should consider filling the fuel tanks of their vehicles in the event a power outage affects service to neighborhood gas stations. For customers who rely on well water, filling a bathtub with water in advance of severe weather is strongly encouraged.

In addition to monitoring current and approaching weather conditions that could result in service interruptions, BGE regularly conducts emergency training drills during which all aspects of storm-related service restoration are tested. BGE’s most recent drill occurred in October and involved a detailed review of BGE’s Electric Delivery Emergency Response Plan to ensure that storm response procedures are up-to-date and in line with industry standards.

Customers can find information on preparing for natural disasters and other emergency events at, as well as storm preparation information and restoration progress via BGE’s social media sites Twitter and Facebook.